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Management of Bookstore

Book store
The Bookstore is a list of reference materials, books and leadership packages for managing change - resources include managing the people-side of change, managing resistance to change, building executive sponsorship, preparing communication plans and developing coaching roadmaps for managing change.



Ask an analyst

Featured resources:

Best Practices in Change Management: 575 organizations share experiences in managing change making this the most comprehensive study to date. The 2009 report includes greatest success factors, greatest obstacles and lessons on how to build great executive sponsorship.


Change Management Toolkit: The most popular and widely-used change management resource from the Change Management Learning Center - a comprehensive change management process, including templates, worksheets, readiness assessments, checklists and guidelines - a must have for change management team members and consultants.

New - Change Management Pilot 2010: A fully electronic version of Prosci's popular change management toolkit with templates, worksheets, assessments, checklists, eLearning modules, ready-to-use presentations and guidelines.

Change Management Guide for Managers: A comprehensive, step-by-step guide for managing change specifically designed for managers and supervisors - complete with team and individual coaching activities, best practices findings and tools to manage resistance. This product provides managers with a complete process for using the ADKAR model with their employees.

PCT Analyzer: Web-based project performance diagnostic tool. Collect data on the Leadership/Sponsorship, Project Management and Change Management elements of a project, analyze results and create action steps to improve the health of the project.

Change Portfolio Toolkit: A step-by-step process for understanding, evaluating and managing your entire portfolio of change. The Change Portfolio Toolkit provides an approach and full toolset for making sense of the your portfolio of change. Use the Change Scorecard, Group Impact Matrix, Change Heat Maps and Portfolio Dashboard to manage your change portfolio.

Packages:

Change Management Leadership Packages: the leadership packages are designed to provide combinations of our products that you would find useful, at a discounted price.

Books

ADKAR: a model for change in business, government and our community: How to implement successful change in our personal lives and professional careers; the first full text on Prosci's popularChange Management - the people side of change: A solid foundation in change management perspectives, theories and practices for executives and managers.

Employee's Survival Guide to Change: A handbook to help employees survive and thrive during change - answers frequently asked questions and empowers employees to be effective change agents with the ADKAR model.

Change Management Learning Center.Tutorials

Tutorials.
The Learning Center tutorial series is designed to provide consultants, managers and practitioners with insight into the field and practice of change management.
and we have any thing to learning on this site.

• Email this page to a friend


• Sign up for a free webinar


• Email a Prosci analyst

Current releases:

1. The LOE Index: A Quantitative Tool for Measuring the Individual Response to Organizational Change


2. Principle 5 - Incremental vs radical change


3. Prosci's Advanced Change Management Program


4. Principle 4 - Value systems


5. Deciding to deploy change management throughout your organization


6. Principle 3 - Authority for change, the role of leadership during change


7. Principle 2 - Understanding resistance


8. Prosci's Train-the-Trainer overview


9. Five Bs of Executive Buy-in


10. The psychology of change: understanding the guiding principles of effective change management

* Benchmarking report available *
575 participants shared lessons learned and best practices in managing the people side of change. The new report includes 112 pages of tips you can put to use immediately on your change initiatives. Learn more about the 2009 Best Practices in Change Management benchmarking report or view the table of contents.

Getting started:

The tutorials below are designed to help you get up to speed on change management. These specially selected tutorials give a solid foundation and background in change management principles, concepts and processes.

An overview of change management - the individual and organizational perspective

The What, Why and How of change management - The "harder" side of change

Defining change management - relative to project management and "the change"

Examining the definition of change management the three clauses of the definition

Establishing the scope of change management - taxonomy for scoping change management

Effectively positioning change management

Change management methodology overview

The ADKAR Model

ADKAR foundation - the individual as the unit of change

ADKAR - why it clicks

5 roles in change management

Connecting change management to business results

Cost-benefit analysis for change management

State of the union for change management

Useful references for making the case for change management

In-depth change management tutorials:

The tutorials below provide more in-depth discussions into particular change management issues.

Why change management

Data on impact of effective change management

Cost-benefit analysis for change management

Connecting change management to business results

Case study: impact of effective change management

Why change management?

ROI of change management

Useful references for making the case for change management

Building organizational change management competency - Enterprise Change Management

Five tips for: Building organizational change management competency

What, Why and How of Enterprise Change Management

Treating change management deployment as a project

Top 5 reasons to build change management competency

Prosci Change Management Maturity Model

Vision of a change competent organization

Case study - Building Change Management Competency at Ashland Inc.

Roles in change management - sponsors, managers and supervisors

5 roles in change management

Change Management Job Description

Sponsors

Executives and senior leaders: importance and role

Neutralizing threat #1: the missing sponsor

Sponsorship checklist

Five Bs of Executive Buy-in

Managers and supervisors

Managers and supervisors: importance and role

Neutralizing threat #3: the manager's challenge

Five tips for: Developing managers and supervisors as change coaches

From obstacles to advocates: Six key research findings for enabling managers to become great change leaders

Introduction to Prosci's new Change Management Guide for Managers


ADKAR

The ADKAR Model

ADKAR foundation - the individual as the unit of change

ADKAR: 6 applications

ADKAR - why it "clicks"

Origins of ADKAR: Preface to the ADKAR book

Chapter 1 - ADKAR: Overview

Excerpts from the new book ADKAR: a model for change

Prosci PCT Model - the Project Change Triangle

The Prosci PCT Model

The Prosci PCT Assessment

Relationships between Prosci PCT Model corners

Using the PCT Model to improve performance

Project performance diagnostics with the Prosci PCT Model:

Collecting data from a group and over time

Diagnosing project health: PCT Analyzer outputs

Current best practices in change management

Top contributors to success from the 2009 study

Best Practices Audit

Top trends in change management

What is new in the 2009 study?

Interview with Director of R&D

Change saturation and Change Portfolio Management

Change Portfolio Management

Five tips for: Addressing change saturation

Neutralizing threat #6: too much change

Case studies

Case study: impact of effective change management

Case study: Using ADKAR and the PCT to Strengthen Lean Six Sigma Success

Case study - Building Change Management Competency at Ashland Inc.

Prosci tutorial archive history:

Below is a list of the change management tutorials released by Prosci over the last several years. Email a Prosci analyst or call 970-203-9332 for more information on any of the tutorials below.
Release date: Title of article
August 24, 2010....... Deciding to deploy change management throughout your organization
July 29, 2010........... Principle 3 - Authority for change
July 21, 2010........... Principle 2 - Understanding resistance
July 15, 2010........... Prosci's Train-the-Trainer overview
July 1, 2010............. Five Bs of Executive Buy-in
June 24, 2010......... Principle 1 - the disconnect between senders and receivers
June 17, 2010.......... The psychology of change: understanding the guiding principles of effective change management
June 10, 2010......... Effectively positioning change management
May 27, 2010......... Participant profiles for the 2009 benchmarking study
May 20, 2010........ Using the PCT Model to improve performance
April 22, 2010....... Relationships between Prosci PCT Model corners
April 6, 2010......... The Prosci PCT Assessment
April 1, 2010......... The Prosci PCT Model
March 24, 2010... Communications: with and without change management
March 18, 2010... Establishing the scope of change management
March 10, 2010... Examining the definition of change management
February 17, 2010..... ADKAR: 6 applications
February 9, 2010...... ADKAR: Knowledge, Ability and Reinforcement making the change
February 4, 2010 ...... ADKAR: Awareness and Desire - the first two steps to success
January 28, 2010 ...... ADKAR - why it "clicks"
January 12, 2010 ...... What, Why and How of change management
December 15, 2009... Best tutorials of 2009
December 2, 2009.... Interview with Director of R&D
November 17, 2009.. Top trends in change management
November 11, 2009.. What is new in the 2009 report?
October 27, 2009..... Top contributors to success from the 2009 study
October 22, 2009.... Best Practices Audit
September 29, 2009...... Addressing change management myths
September 23, 2009...... Defining change management
September 16, 2009...... ADKAR foundation - the individual as the unit of change
September 10, 2009..... Five tips: Recap and summary
August 27, 2009........... Five tips for: Addressing change saturation
August 20, 2009.......... Five tips for: Building organizational change management competency
August 6, 2009............ Five tips for: Developing managers and supervisors as change coaches
July 15, 2009.............. Five tips for: Better communications
July 8, 2009................ Five tips for: Managing resistance
June 30, 2009............. Five tips for: Succeeding in change management
June 24, 2009............. Emergence of change management
June 4, 2009............... Case study: impact of effective change management
May 20, 2009............. Cost-benefit analysis for change management
May 13, 2009............. Data on impact of effective change management
April 29, 2009............ Change Management Job Description: Reader feedback
April 16, 2009............ Prosci Global Conference: A memoir
April 1, 2009.............. Managers and supervisors: importance and role
March 26, 2009........ Executives and senior leaders: importance and role
March 12, 2009........ 5 change management roles
March 4, 2009......... Change Management Job Description
February 26, 2009.......... The CMO and structural change
February 12, 2009......... Managing the change of improvement systems
January 29, 2009.......... Change Portfolio Management
January 6, 2009............ State of the Union for Change Management
December 17, 2008...... Neutralizing threat #6 - too much change
December 11, 2008..... Neutralizing threat #4 - no plan for the people side
November 12, 2008.... Neutralizing threat #3 - the manager's challenge
October 29, 2008........ Neutralizing threat #2 - resistance to change
October 23, 2008....... Neutralizing threat #1 - the missing sponsor
October 15, 2008....... Neutralizing change threats in the new year
September 4, 2008.... Useful references for making the case for change management
August 26, 2008........ Defining Enterprise Change Management
August 13, 2008........ Biggest contributors to project success
August 6, 2008.......... Case study: Building Change Management Competency at Ashland Inc.
July 30, 2008............ Change hazards - biggest obstacles to successful change
July 8, 2008.............. Change management roles
July 3, 2008.............. My change management certification experience
June 17, 2008........... Diagnosing project health: PCT Analyzer outputs
June 10, 2008.......... Project performance diagnostics with the Prosci PCT Model: Collecting data from a group and over time
June 4, 2008............ How do you identify project risk
May 28, 2008.......... Introducing Prosci's new Change Management Guide for Managers
May 22, 2008.......... From obstacles to advocates: Six key research findings for enabling managers to become great change leaders
April 22, 2008........ Case study: Using ADKAR and the PCT to Strengthen Lean Six Sigma Success
April 9, 2008........... Treating change management deployment as a project
April 2, 2008........... The future direction of change management
March 13, 2008...... Prosci's Change Management Maturity Model
February 26, 2008...... The challenges of deploying change management
February 14, 2008...... Role of Internal Consultants in managing change
January 24, 2008........ 2008 Kickoff - Developing a solid strategy
January 17, 2008........ 2008 Kickoff - Positioning the project for success
January 10, 2008....... 2008 Kickoff - Applying best practices
December 19, 2007....... Best of 2007
December 12, 2007....... Change management methodology overview
December 5, 2007........ Special best practices tutorial series: Change saturation
November 20, 2007.......... Special best practices tutorial series: Participant profiles
November 14, 2007.......... Special best practices tutorial series: Resistance to change
October 25, 2007.............. Special best practices tutorial series: Communication best practices
October 18, 2007............... Special best practices tutorial series: Four critical #1 findings
September 26, 2007......... Excerpts from the book: Change Management: the people side of change
September 12, 2007........ Connecting change management to business results
August 30, 2007............... What, Why and How of Enterprise Change Management
July 26, 2007.................... Chapter 1 - ADKAR: Overview
July 19, 2007.................... Origins of ADKAR: Preface to the ADKAR book
June 21, 2007................... Two advanced applications of the Prosci PCT Tool
June 7, 2007..................... Data: Impact of effective change management on project success
May 17, 2007.................... 3 ways to use the Prosci PCT Tool to improve project performance
May 3, 2007...................... Why you need an individual change model
April 11, 2007................... 30 second change management elevator speeches
March 20, 2007............... Five change management levers
March 8, 2007.................. Frequently Asked Questions
March 2, 2007.................. Top 5 reasons to build change management competency
January 30, 2007............ Defining change management
January 17, 2007............. The Essence of ADKAR
December 19, 2006......... Best tutorials of 2006
November 30, 2006........ Start with a solid change management strategy
November 15, 2006......... Why change management?
November 9, 2006........... ROI of change management
October 28, 2006............. Prosci Change Management Checklist
October 12, 2006............. Vision of a change competent organization
October 3, 2006............... Resistance checklist
September 27, 2006........ Sponsorship checklist
September 19, 2006........ Communication checklist
September 13, 2006........ Integrating project management and change management
August 30, 2006.............. Managing change: one person at a time
August 15, 2006.............. Executive role in creating successful change
July 27, 2006................... Assess your projects with the Prosci Change Triangle
July 19, 2006................... 3 components of successful projects
July 13, 2006................... Introducing the Prosci Change Triangle
July 6, 2006..................... Putting the change management 'gears' into motion
June 22, 2006.................. Who is responsible for managing change?
June 8, 2006.................... 3 critical roles for managers
May 23, 2006.................. Change management quick reference glossary
May 9, 2006................... Six reasons for adopting a common change management approach
April 26, 2006............... Advanced change management tutorial series - ECM
April 19, 2006............... Don't use project management in place of change management
April 5, 2006................. 10-minute executive primer on change management
March 30, 2006............ Change management is not just communication
March 24, 2006............ Change management is not my responsibility
March 9, 2006.............. Dispelling four myths of change management
February 9, 2006........ Checklist for successful change management
February 3, 2006....... Successfully integrate Change Management and Project Management
January 19, 2006....... Three lessons learned from active change managers
January 12, 2006....... Top three factors for project success
November 29, 2005......... Structured change management process delivers results
November 16, 2005......... Research-based change management methodology
November 8, 2005........... Top five change management insights
November 2, 2005........... Positioning to succeed in 2006 changes
October 27, 2005.............. Increase change management impact - invest in coaching
October 19, 2005.............. Correlation of change management and project success
October 12, 2005.............. Six keys to preparing for change scorecard summary
October 6, 2005................ Keys 5 & 6 - special tactics and strategy
September 28, 2005........ Keys 3 & 4 - assessing organization and risk
September 22, 2005....... Keys 1 & 2 - assessing change and groups
September 8, 2005.......... 2005 Best Practice highlights - Team Structures
August 25, 2005............... Key messages for your change management team - step three
August 4, 2005.................. Educating change management team
July 14, 2005..................... Team member criteria
July 7, 2005........................ Diagnose the root cause of resistance to change
June 16, 2005..................... Reasons employees resist change
May 26, 2005..................... Managing change: greatest sponsor mistakes
April 28, 2005..................... Greatest change management obstacle
April 15, 2005...................... Sponsoring change - 2005 report data
March 30, 2005................... Communicating change - 2005 report data
March 10, 2005................... Coaching your sponsor
February 24, 2005.............. Acquiring the right level of sponsorship
February 10, 2005............. Three reasons executive sponsorship fails
January 27, 2005............... Reinforcing change by celebrating successes
January 13, 2005............... Reinforcing change by diagnosing gaps
December 16, 2004........... Reinforcing change with employee feedback
December 9, 2004............. Supervisors' critical role in change management
December 3, 2004............. Creating successful change management coaches
November 5, 2004............ Top 10 most frequently asked questions and answers
October 22, 2004............... Change management for supervisors
October 15, 2004............... Engaging supervisors in change management
October 8, 2004................. Leadership competency - change management
September 16, 2004.......... Business case fundamentals
September 10, 2004......... Action plan for change competency
August 20, 2004................ Change management maturity model - Update
August 12, 2004................. Change management competency
July 27, 2004....................... Integrating change management and project management
July 8, 2004......................... CM - what every project team should know
June 30, 2004...................... Change management and the ADKAR model
June 3, 2004........................ ADKAR series - Ability
May 27, 2004....................... Change management checklist
May 20, 2004...................... Unanticipated effect of empowerment and accountability
May 13, 2004....................... Six Sigma and change management
May 5, 2004......................... Executive sponsors and change management
April 15, 2004...................... Readiness assessments for change management
April 9, 2004........................ ADKAR series - Knowledge
April 1, 2004........................ Change management communications - is it enough?
March 18, 2004................... Change management maturity model
March 11, 2004................... The most effective change management strategies
March 4, 2004..................... Role of executive sponsors during change
February 27, 2004.............. ADKAR series - Desire
February 20, 2004............. What change management strategy works the best?
February 13, 2004............ ADKAR series - Awareness
February 5, 2004.............. Using ADKAR to manage change
January 30, 2004.............. Change management: reactive or proactive
January 21, 2004............... Resistance to change - the Flight and Risk model
January 14, 2004............... Seven change management principles
December 18, 2003........... Change management - scope and definition
December 11, 2003........... Round two: Why manage change?
November 21, 2003......... Role of executives and CEOs in change - DEBATE series
November 7, 2003........... A thirst for change leadership
October 15, 2003............... Why manage change?
August 28, 2003................ Creating a change-ready organization
August 20, 2003............... BPR - the process modeling step
August 13, 2003............... Change management - building change competency
July 29, 2003.................... BPR - The creative component of process design

Add-Management Replacing your window...

Replacing your Windows/Mac apps on Linux

Switching operating systems can be tough. When you get accustomed to certain applications sometimes it can be hard to learn how to use other ones. I recently installed Ubuntu Eee (soon to be Easy Peasy) on my Eee PC 901 and it took quite a while to find apps that cam do everything I can do within Mac OS X and Windows. Here’s a quick guide so you can make your Linux machine feel like home.
HP announces Mac-compatible MediaSmart
Sometimes connecting Macs and PCs on the same media network can be a pain. There are plenty of media servers that work well with one but not the other, or require third-party software to work well with one (usually on the Mac side). HP is making connecting the two platforms a bit easier with the newest version of its MediaSmart media server that’s fully compatible with both.

The MediaSmart Server ex485 and ex487 models will both have features that set the MediaSmart above other such servers. As any media server, it can hold and stream music and photos with any computer, using HP photo viewer for photos, and streaming music directly to iTunes for any computers connected to the same network.



Automated Database Maintenance Task
Management in Oracle Database 11g Release 1

This is a brief overview of the management of automated database maintenance tasks in Oracle database 11g. I've tried to keep this article quite light for two of reasons:

1. I'm sure a lot of people will never touch these settings. Having said that, if most of your processing is done at night, having the maintenance windows opening at night is not a good idea and you should consider altering them.
2. The basic management tasks are quite self contained, but beyond that the discussion moves on to the scheduler and the resource manager, which is a bit beyond the scope of the article. I've put links to articles on those subjects at the bottom of this article.

Oracle 11g includes three automated database maintenance tasks:

* Automatic Optimizer Statistics Collection - Gathers stale or missing statistics for all schema objects (more info). The task name is 'auto optimizer stats collection'.
* Automatic Segment Advisor - Identifies segments that could be reorganized to save space (more info). The task name is 'auto space advisor'.
* Automatic SQL Tuning Advisor - Identifies and attempts to tune high load SQL (more info). The task name is 'sql tuning advisor'.
see it and learn something

ADD Management

12th Annual PC building competition to take place at CES 2009
The 12th annual Build Your Own PC Race for Charity hosted by TigerDirect, CompUSA, AMD and Systemax is set to take place again from 5:30 - 8:00 p.m. on January 8, 2009 at the Wynn Hotel. In case you aren’t familiar with this charity event, basically 30 tech journalists/companies work amongst themselves to design a PC in the shortest amount of time. For first place, $10,000 gets donated to that companies’ chosen charity, second place gets $2,500 to their charity, and then third gets $1,000 for their charity.
This is very fast. and now generation is very fast for controling it.
To give some perspective on how fast these computers can be assembled, last year’s winner, Maximum PC’s Will Smith, made his PC in 10 minutes 30 seconds.

Acer crams a Quad-Core processor in the Aspire Acer has just added the Intel Core 2 Quad Mobile Processor Q9000 to its Aspire 8930G-7665 laptop. This particular version of the Aspire does not appear to be on the Acer website just yet. It looks pretty stylish, but any computer with an 18.4-screen will probably be pretty heavy to lug around. This notebook is really meant to be a desktop replacement with its 18.4-inch full HD display, Blu-ray drive, 4GB of RAM, and NVIDIA GeForce 9700M GT graphics card.

Acer is hoping to reach “multimedia and gaming enthusiasts” with this particular laptop and I think Acer should get their attention. The Acer Aspire will be priced at $1799.99.

Management Experts Agree

"Smile or You're Fired...Seven Lessons for Managers of Service" is a book specifically written for the 6.7 million managers in the retail, hospitality and travel related industries. Simple to read yet high impact, Smile or You're Fired... offers a series of seven short stories which each leave the reader with a greater understanding of their role, self-worth and responsibilities as a manager.

"Smile or You're Fired...Seven Lessons for Managers of Service" is the first and only book written for customer service managers to help:
◦Improve the manager's confidence and sense of worth by allowing the manager to
see their own challenges through the story's characters, highlighting the
importance of this work.

◦Increase managers emotional intelligence by educating them in a positive tone
on the realities of being a customer service manager today.

◦Reduce managers stress and improve the chance for advancement by teaching how
to better relate to customers, hourly workers and supervisors expectations.
◦Provide a tutorial on the impact of a customer service managers budget and
fiduciary expectations.

◦Provide instruction on how to put these lessons into action.

Click here to buy at Amazon.com

Click here to download Bobby's latest white paper:
How to Conduct an Interview Using Skype

Author Robert "Bobby" Fitzgerald is a 25 year customer service veteran and Director of Operations of a 400 employee company which serves over 20,000 customers a week. He has written dozens of articles on management and business for numerous outlets including Kiplinger.com, Examiner.com and The American Management Association and he speaks at Universities across the country on the hospitality industry and careers in management. Click here to contact Bobby:

Financial Management Book Recommendations

Financial Management Book Recommendations
Trying to find a suitable financial management book is difficult. When trying to learn concepts, a well structured book that explains concepts simply and effectively will go far. Not only will you learn faster but you will likely have a better understanding of financial management. There are literally hundreds of different books to choose from.

Visiting a bookshop is no use as they don’t usually have much to choose from. On the other hand, browsing Amazon is too difficult and it’s easy to become overwhelmed with the number of choices. Thus, the purpose of this website is to act as a mid point between the two. Below I have narrowed down your choice by compiling the best financial books I have encountered, whilst still giving you a final choice of which titles to buy.

Introductory financial management book
Financial Management: Core Concepts
Here is a well structured introductory book. It is by far the best at explaining the core concepts of financial management and does a better job than more comprehensive books. If you are new to financial management, definitely pick up this book along with one of the titles mentioned below.

More detailed financial management books
Financial Management: Theory & Practice (with Thomson ONE – Business School Edition 1-Year Printed Access Card)
Fundamentals of Financial Management (with Thomson ONE – Business School Edition)
Contemporary Financial Management (with Thomson ONE)
All three options would be a good choice out of the pool of financial management books. If you want to learn the concepts relatively well, go with the first option. It has much of what you need to know regarding financial management and it’s well structured. If you are looking to excel in the subject then grab one of these other books as you can only learn so much from a single book.
Good general financial management
Guide to Financial Management (The Economist)
This is a great resource to anyone studying and learning financial management. Additionally it is written by a reputable source. However, most importantly it’s really cheap for the amount of information in which it provides. Whatever level of knowledge you have in the area, in my opinion this books is well worth your time in reading.